Privacy notice

Who we are

Kensington House is responsible for the personal information described in this notice. Contact us at info@kensingtonhouse.com or +44 (0) 207 183 2125.

What we collect

When you contact us. If you email or telephone us, we receive your name, your contact details and whatever you choose to tell us.

When you visit the website. The website has no forms, user accounts, analytics or advertising cookies, and we do not set cookies. As with any website, your device sends technical information, such as your IP address, browser type and the page requested, to the services that deliver it.

The pages load fonts from Google Fonts and Adobe Fonts, and some images from Webflow's content delivery network. Those providers therefore receive this technical information when they deliver the files. Adobe states that it does not use cookies to serve its fonts (Adobe).

How we use it and why

• To reply to you and manage any enquiry or relationship that follows. Our lawful basis is our legitimate interest in responding to people who contact us, or taking steps at your request before entering into a contract.
• To keep records we are legally required to keep, for example where an enquiry leads to a transaction. Our lawful basis is legal obligation.
• To deliver and protect the website. Our lawful basis is our legitimate interest in running a secure, working website.

We do not sell your personal information. We will not send you marketing unless the law allows it, and you can opt out at any time.

Who we share it with

We share personal information only where necessary: with the providers that host our website, email and IT systems; with professional advisers, where needed for an enquiry or transaction; and with regulators or authorities where the law requires.

Google, Adobe and Webflow operate internationally and may process the technical information described above outside the UK, under their own terms.

How long we keep it

We keep personal information only for as long as we need it for the purposes above. Enquiry correspondence is kept while it remains relevant and then deleted, unless the law requires us to keep it for longer.

Your rights

You have the right to:

• ask for a copy of your personal information (usually free of charge, and normally answered within one month);
• ask us to correct or delete it, or to restrict how we use it;
• object to our use of it, including for any marketing;
• ask for information you provided to be transferred, where that right applies.

To make a request, contact info@kensingtonhouse.com. Guidance is available from the Information Commissioner's Office.

Complaints

If you are unhappy with how we have handled your personal information, please contact us first so we can put it right. We will acknowledge your complaint within 30 days.

You can also complain to the Information Commissioner's Office at ico.org.uk/make-a-complaint or on 0303 123 1113.

Security and changes

We take appropriate steps to protect personal information. Email is not a fully secure means of communication, so please do not send sensitive information unless it is needed.

We will update this notice if our practices change. The date at the top shows when it was last revised.